Home ::  Shipping & Returns Shipping & Returns Returns ProntoMexico.com's return policy is that there are no returns. Due to the nature of our products, the artist's time and effort, and our economy, we ourselves can not return the products. Plus, consider that no two handmade items will be exactly identical and computer monitors can vary too. Blue will be blue, but maybe a shade different. Therefore, be sure when you place an order. The only variable is breakage during shipping. The FedEx insurance will pay your claim. Also, in certain extreme hardship cases, we will work with you. Shipping We ship via insured FedEx directly from Puerto Vallarta, Jalisco, Mexico within 24 hours of receiving the order. Free shipping applies to the continental United States and Canada only. Standard FedEx rates apply to the rest of the world. If you prefer DHL or UPS, please contact us.

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